IGF 2017 WS #137 Trust and trade across borders: shaping future international e-commerce from developing countries

Short Title: 
Trust and trade across borders: e-commerce

Proposer's Name: Mr. James Howe
Proposer's Organization: International Trade Centre
Co-Proposer's Name: Mr. Jorij Abraham
Co-Proposer's Organization: The Ecommerce Foundation
Co-Organizers:
Mr. James HOWE, Senior Adviser, International Trade Centre Mr. Jorij ABRAHAM, Managing Director, The Ecommerce Foundation

Additional Speakers: 
  • Adam Schlosser, Project Lead, Digital Trade and Data Flows, World Economic Forum
  • Mme. Korotoum DIABATE – Secrétaire Général – La Poste de Côte d’Ivoire
  • Hanne Melin Olbe, Director Global Public Policy, eBay

 

Agenda: 

Setting the scene: James Howe, Senior Adviser, ITC (7 minutes)

  • What are the barriers to trade across borders as perceived by SMEs from developing countries?
  • In what way does trust impact the ability to trade through e-commerce channels?
  • How is ITC working to reduce these barriers and build trust?

Adam Schlosser, Project Lead, Digital Trade and Data Flows, World Economic Forum (7 Minutes)

  • Impact of new technology on driving trade 
  • Concerns around data protection 
  • Roles of regulators 

Maria Umoren, Alumnus of Judge School of Management (former Relationship Manager, Zenith Bank, Nigeria. 7 minutes)

  • What are the trends in e-commerce usage in Africa?
  • What are the particular barriers to trust in the usage of e-commerce that are experienced in Nigeria and Africa in general?
  • What can be done to reduce barriers of trust and develop e-commerce?

Mme. Korotoum DIABATE, Secrétaire Général – La Poste de Côte d’Ivoire  (en français)

  • Roles that Postal services play in generating trust for E-Commerce
  • Case study - La Poste de Côte d’Ivoire

Hanne Melin Olbe, Director Global Public Policy, eBay (7 minutes)

  • Lessons from the history of ebay: how reputation building between buyers and sellers builds trust and stimulates international trade
  • New opportunities and trends in building trust online and across borders

 

Facilitated discussion with the floor and selected contributions received online during the opening presentations, 55 minutes

  • How can trust be increased among consumers and professional buyers to engage in cross border trade with firms from developing and least developed countries?
  • What examples can be offered where trust has been improved, and as a consequence cross border trade through e-commerce channels increased?
  • What can be done at an international level to build on these examples and ensure that cross border trade through e-commerce channels is facilitated for firms from developing and least developed countries?

 

Información de Contacto

United Nations

Secretariat of the Internet Governance Forum (IGF)

Villa Le Bocage

Palais des Nations,
CH-1211 Geneva 10

Switzerland

Tel.: +41 (0) 229 175 778