IGF 2020 WS #332 Digital Inclusion and Capacity building: Best Practices


Organizer 1: Civil Society, Western European and Others Group (WEOG)
Organizer 2: Civil Society, Eastern European Group

Speaker 1: Ece Vural, Civil Society, Western European and Others Group (WEOG)
Speaker 2: Bugra Avci, Civil Society, Eastern European Group
Speaker 3: Elif Bilge Erdölek, Civil Society, Western European and Others Group (WEOG)
Speaker 4: Mohammad Atif Aleem, Technical Community, Asia-Pacific Group


Birds of a Feather - Auditorium - 60 Min

Policy Question(s)

Our proposal will address the following questions: "how we can create a network of volunteers and a training content do bridge the digital divide?" "What is the strategical and encompassing model that could be applied in order to increase digital inclusion?" "How we can increase gender equality in a patriarchal country?"

we are planning to address the digital divide in Turkey and by our activities and our methodology and replicable model applied to close this gap. The issues we cover are the usage of the internet by individuals, responsible and safe usage of the internet, providing digital literacy education for people with disadvantages. The opportunities we would like to share is how we try to raise awareness about these topics and how we achieve it.


GOAL 4: Quality Education
GOAL 5: Gender Equality
GOAL 10: Reduced Inequalities
GOAL 17: Partnerships for the Goals


We would like to talk about the work that we do as Habitat Association towards sustainable development goals and how we contributed to the digital transformation of Turkey. I will introduce our replicable model that could be altered to fit into other societies. We cover topics such as digital literacy, internet literacy, safe and responsible usage of internet, how it shapes our work and e-commerce and we provide free training content in Turkish for all over Turkey to raise awareness, mostly focusing on disadvantaged people and rural areas. We achieve this by establishing a multi-stakeholder project, therefore we apply these activities with various partners, global, local, private, or public sector.

Expected Outcomes

We expect to show our best practices how we do our field research to determine the needs of the society, a replicable model to the attendees and help other institutions, individuals, companies, or civil societies to create a model in their societies based on the replicable model that will be presented during the session in order to decrease the digital divide within their community. We will propose various contents as part of our digital transformation program which we are also willing to assist with implementation. We will also introduce our multi-stakeholder approach for better implementation.

We are planning to do questions and answers and even give the floor to participants to evaluate their society and Civil Societies in their own countries and address how it could be applied in their context. We can also accept critics and ways to improve the model or the content.

Relevance to Internet Governance: Our work is around internet governance topics and digital inclusion. We provide training about digital literacy to all age groups and raise awareness about digital literacy and internet literacy, safe and responsible internet usage. We also inform beneficiaries about the future of the internet and how it affects work life and the future of jobs. Some of our projects also had an impact on the Turkish government and its 5-year plan on development. Therefore, we also have an effect on public policies.

Relevance to Theme: This session will contribute by providing a civil society point of view and what we can do as a civil society for better digital inclusion. We have disadvantaged people at the heart of our projects and we choose our volunteers in a way that we can reach these people. Presenting a replicable model will contribute in this session by showing attendants a way of being more inclusive. We also prepared our training content in our local language.

Online Participation


Usage of IGF Official Tool.