There was broad support for the view that libraries play several roles in ensuring meaningful connectivity for more people: providing reliable internet access and access devices, digital literacy training, support for digital newcomers, access to digital materials and services. Several speakers emphasised the importance of such access and services for vulnerable populations.
Similarly, many speakers pointed out that public access in libraries serves to meet a wide range of broader societal needs, which are often universal across various national contexts. These include access to e-learning and e-health services, conducting online businesses and making use of financial services, accessing government and public services online. Similarly, it can support youth skills development, empower women, and bring communities together.
Many speakers pointed to Universal Service Funds as a way to support public access in libraries. This can be particularly relevant in light of World Wide Web Foundation's 2018 report, which points out that a significant number of Universal Service and Access Funds are currently underused or inactive. Making use of these funds to ensure public access in libraries and similar facilities could be an effective way to foster digital inclusion . During the session, examples of supporting public access in libraries through USFs in Kenya, Ugansa and Ghana were discussed.
Several speakers addressed the question of financial sustainability of public access solutions and policy initiatives supporting them. Many speakers suggested different ways this can be ensured - whether through government support, by libraries themselves, by local communities or other partners (e.g. from the civil society or private sectors).
Finally, several speakers pointed to the relationship between public access in libraries and other connectivity models to bring the next billion(s) online. For example, libraries can work with local communities to support community network projects, or provide connectivity to offside locations through TVWS technology.