IGF 2020 Pre-Event #14 The corona virus pandemic: A global crisis is showing us how to live online

Tuesday, 3rd November, 2020 (15:10 UTC) - Tuesday, 3rd November, 2020 (16:10 UTC)
Room 1
About this Session
The Covid-19 pandemic has completely changed our work routines and has touched the lives of many. SICs have reacted by providing timely resources to keep the online space as safe as possible. Helplines across the network have seen a drastic increase in calls related to online abuse. We will explore best practices, helpline data, online trends & most popular apps used by youth. Youth ambassadors will give their perspective on how the pandemic has affected their life.

European Schoolnet - Insafe


We have always hoped that our digital tools would create connections, not conflict. In unprecedented times - such as during the global corona virus pandemic – we are using the internet and online services more than perhaps ever before. Being online is providing a lifeline for everyone in society from the old to the young, workers and learners, and the vulnerable and curious.

While the ways we are substituting for in-person interaction are not perfect, we are seeing an explosion of creativity (e.g. virtual yoga classes, church services or dinner parties) as people try to use technology as a bridge across physical distance.

While the corona virus pandemic is teaching us to use the internet as it was always meant to be used: to connect with one another, share information and resources it is also important to remind ourselves of a few key points to keep safe online.

During this day 0 event participants together with experts from the Insafe- INHOPE network of Safer Internet Centres will discuss issues such as:

- Talking with children and young people about the pandemic. - Talking with vulnerable groups (e.g. minors, older people and people with disabilities) about their technology use. - Embracing the benefits of social media to help us get through difficult times. - Online learning. - Being mindful of online contacts and connections. Keeping personal information private. - Choosing online tools carefully and thinking before sharing content. - Disinformation and scams.

Hence, discussion during this pre-event will go in line with the IGF 2020 thematic tracks: (1) Data, (3) Inclusion and (4) Trust and to wider extend (2) Environment.

Format: - Introductory panel discussion with online safety and educational experts from the Insafe-INHOPE network of Safer Internet Centres, Better Internet for Kids Youth Ambassadors and representatives from social media companies/internet service providers.(30 minutes). - Feedback and questions from the audience.(20 minutes). - Conclusion and ways to move forward.(10 minutes).


  • Sabrina Vorbau, European Schoolnet - Insafe 
  • Sofia Rasgado, Portuguese Safer Internet Centre | Fundação para a Ciência e a Tecnologia 
  • Deborah Vassallo, Foundation for Social Welfare Services 
  • Evangelia Daskalaki, Foundation for Research and Technology - Hellas