IGF 2021 NRIs Collaborative Session: E-commerce challenges and opportunities in 2021 - looking at the national ‎practices

Friday, 10th December, 2021 (10:30 UTC) - Friday, 10th December, 2021 (11:30 UTC)
Conference Room 1+2
About this Session
NRI collaborative session

E-commerce sales around the world surged in March 2020, as the Covid-19 pandemic forced a shift in online shopping. Adobe surveys found that 9% of U.S. consumers, 8% of Japanese consumers, and 15% of United Kingdom consumers said they had never purchased anything online before March 2020, but significant consumer shifts mean that global e-commerce sales reached $876 billion in the first quarter of 2021, up 38% year-over-year.

Despite its remarkable growth, e-commerce faces an array of threats that must be addressed. Cyber and data security have never been more important for consumers and online retailers, with banks needing to step up and ensure that the rapid expansion of online sales can be met with safe and secure payment systems. In a borderless world, it is of paramount importance that adequate governance of the e-commerce space is introduced.


Hybrid Format of the Session: 

60-minutes interactive roundtable discussion with introductory remarks and open floor for questions and answers.

Expected Outcomes: 

Understanding specific challenges and examples of good practices on local levels.

Discussion Facilitation: 

The moderator will follow the agreed set of policy and will allow for introductory, case study remarks by the NRIs speakers. This will be followed by engaging other present participants into developing an interactive discussion.

Online participation:

A dedicated online moderator will be placed next to the onsite moderator. All participants will be using the online speaking queue to be treated equally in their requests for interventions. All input presentations will be made available at the IGF website and links will be shared via the online tool.



  1. Bolivia IGF, Roberto Zambrana
  2. Youth LACIGF, Eileen Berenice Cejas
  3. Ecuador IGF, Carlos Vera
  4. France IGF, Lucien Castex
  5. Spain IGF, Felix Hernandez-Gil
  6. Cote d’Ivoire IGF, Fanny Salyou
  7. Nigeria IGF, Adisa Bolutife
  8. IGF-USA, Dustin Loup

Speakers delegated by the NRIs organizers:

  1. Carlos Vera, Member, Ecuador IGF
  2. Adisa Bolutife, Nigeria IGF


Connection to SDGs:

Key Takeaways (* deadline 2 hours after session)
Good safety and security policies are critical for effective e-commerce and e-trade.
Digital divide and online harms still pose the biggest threats to e-commerce development.
Call to Action (* deadline 2 hours after session)
Fostering exchange of good practices can speed up introducing e-commerce in communities around the world.
2. Summary of Issues Discussed


3. Key Takeaways