IGF 2019 WS #104 Integrated Policy Framework Key to Realize Digital Inclusion

Organizer 1: B Wanner, U.S. Council for International Business
Organizer 2: Jane Coffin, Internet Society
Organizer 4: Toshiya Jitsuzumi, Chuo University
Organizer 5: Lauren Crean, Telecommunications Management Group
Organizer 6: Bruna Santos , Coding Rights

Speaker 1: Molly Lesher, Intergovernmental Organization, Intergovernmental Organization
Speaker 2: Jane Coffin, Technical Community, Western European and Others Group (WEOG)
Speaker 3: JUAN MANUEL WILCHES DURAN, Government, Latin American and Caribbean Group (GRULAC)
Speaker 4: Toshiya Jitsuzumi, Civil Society, Asia-Pacific Group
Speaker 5: Carolyn Nguyen, Private Sector, Western European and Others Group (WEOG)
Speaker 6: Christina Colclough, Civil Society, Western European and Others Group (WEOG)

Policy Question(s): 

The workshop will focus on sharing practical insights on the value of an integrated policy framework for digital transformation in fostering economic prosperity across all sectors and improving societal well-being inclusively. This workshop will use the OECD’s Going Digital integrated policy framework as a reference and explore the value and barriers that may arise in implementing the integrated framework, and how its related Going Digital Toolkit may help to overcome some of the barriers. Policy questions include:
1. What is the best approach to realizing digital inclusion?
2. How does one develop policies to realize digital inclusion that are appropriately balanced to maximize the benefits of digital transformation while minimizing challenges related to privacy and employment, among others?
3. Does the OECD's Going Digital Integrated Policy Framework offer an implementable approach to digital inclusion? Can the Going Digital Toolkit be readily used to overcome some of the challenges?
4. How can business, government and other stakeholders effectively collaborate to realize a workable approach to digital inclusion?

Relevance to Theme: Digital technologies have transformed the economy, creating extraordinary opportunities for economic development, commercial success, and entrepreneurialism across all sectors. The digital economy IS the economy. This transformation has already produced benefits to society in the areas of healthcare, education, transportation, and energy efficiency, to name a few. However, pursuing these opportunities must be accompanied by policies that address potential challenges holistically and with a whole-of-government approach. This holistic approach should respect personal privacy protection, encourage employment and development of labor skills, preserve innovation, expand infrastructure, and improve accessibility and use. Finding the appropriate balance that maximizes the benefits of digital transformation while minimizing related challenges requires a holistic, whole-of-government approach that works across all sectors and all policy “silos.”

Relevance to Internet Governance: The theme throughout the workshop will be the importance of including all stakeholders in policy discussions related to development of the digital economy. Such policies will affect how the Internet is used as the conduit for realizing and disseminating digital innovations that foster inclusion. This means that all proposed policies must be consistent with consensus-based approaches to governance of the Internet.


Break-out Group Discussions - Flexible Seating - 90 Min

Description: This workshop will utilize a “case study” approach to illustrate the value of the OECD’s Going Digital framework as a means of realizing the economic and societal benefits of digital transformation while also addressing potential challenges. Speakers will examine the value of the OECD’s evidence-based approach, which informs the Going Digital Integrated Policy Framework. Government speakers will take a deep dive by providing concrete examples of how they have pursued digital inclusion in the multi-disciplinary fashion advocated by the OECD. These speakers also will broach challenges in implementing the OECD Going Digital framework, sharing insights and best practices that have facilitated implementation as well as stumbling blocks that the Framework may not address effectively. Speakers will provide diverse perspectives by focusing on selected dimensions of the framework – Access (the Internet technical community), Trust (civil society), Market Access and holistic, enabling conditions for investment (business), and Jobs (labor)– and identifying opportunities and challenges across several different countries.

This workshop will combine a moderated panel discussion with breakout sessions. The emphasis will be on discussions, not on formal speeches or lengthy Power Point presentations. The moderator will invite all stakeholders to address agenda items #1 and #2. The breakout session will take place in considering agenda item #3. The outcome of the breakout sessions will serve as the basis for recommendations about how to take the Going Digital framework forward in a manner that is readily implementable. The agenda is as follows:
1. What is the Going Digital Integrated Policy Framework?
2. Why is the framework unique, and how has each of the stakeholders provided evidence for the development of the Going Digital Project?
3. What are some of the anticipated challenges in implementing the integrated policy framework and how can they be facilitated.
4. Wrap Up and Recommendations

Expected Outcomes: The breakout session will serve as the means to develop recommendations about how to take the Going Digital framework forward in a manner that is readily implementable. Speakers and participants in the breakout session will be asked to develop concrete recommendations for additions and improvements to the OECD's Going Digital Toolkit as well as necessary follow-up policy work to be undertaken by the OECD as well as by national governments, the private sector, the technical community, civil society, and the trade unions.

Onsite Moderator: 

B Wanner, Private Sector, Western European and Others Group (WEOG)

Online Moderator: 

Bruna Santos , Civil Society, Latin American and Caribbean Group (GRULAC)


Lauren Crean, Private Sector, Western European and Others Group (WEOG)

Discussion Facilitation: 

The Moderator was selected not only for her expertise in Internet governance, the digital economy, and the OECD's Going Digital project, but also for her experience moderating Roundtable discussions at global conferences on multi-faceted topics involving at least 5 speakers. Drawing on this background, the Moderator will work with the co-organizers and speakers in a series of pre-IGF preparatory teleconferences to orchestrate a coherent "flow" to the first 45 minutes of discussion. Speakers will be asked to identify two or three key points which address their specific topic; the Moderator, in turn, will interweave these points into a series of questions aimed at encouraging both expert commentary as well as discussion between the speakers. The Moderator will preview these questions and anticipated "flow" of the session with speakers in advance of the IGF so speakers can sharpen their comments and, if needed, gather additional statistics or supporting evidence. PowerPoint presentations will be discouraged. The emphasis will be on fostering an inclusive and informed conversation between the workshop speakers.

Pre-IGF planning also will feature discussions about the Break-Out session element of the workshop, which will follow and last about 40 minutes. "Discussion leaders" will be selected among the speakers to lead roundtable discussion of policy issues warranting further discussion related to, for example, basic infrastructure, an enabling investment environment, digital skills/employment issues, and public/private partnerships to foster digital inclusion.

Online Participation: 

The pre-IGF preparatory process will entail reaching out to and confirming the participation of remote discussants, particularly from emerging economies, who the Moderator will invite to offer comments or pose questions via the Remote Moderator following each agenda topic. Such interventions will be invited before the workshop transitions to the Break-Out Session. In addition, the co-organizers will explore the potential for establishing remote participation hubs, particularly in Colombia, delving into technical capabilities and needs that could be addressed by the business community.

Online participants will have a separate queue managed by the Online Moderator. Questions and comments will be rotated between the online queue and the in-person queue at the microphone. The Moderator will work closely with the Online Moderator during the pre-IGF preparations to establish effective means of communication between them to ensure the timely insertion of a remote question/comment. The Online Moderator will be strongly encouraged to participate in pre-IGF training provided by the IGF Secretariat as well as the preparatory teleconferences, the latter to thoroughly familiarize herself with the workshop substance.

The pre-IGF preparatory process therefore will entail reaching out to and confirming the participation of online discussants, particularly from emerging economies, who the Moderator will invite to offer comments or pose questions via the Online Moderator.


GOAL 1: No Poverty
GOAL 2: Zero Hunger
GOAL 3: Good Health and Well-Being
GOAL 4: Quality Education
GOAL 5: Gender Equality
GOAL 8: Decent Work and Economic Growth
GOAL 9: Industry, Innovation and Infrastructure
GOAL 10: Reduced Inequalities
GOAL 12: Responsible Production and Consumption
GOAL 17: Partnerships for the Goals