IGF 2023 WS #185 AI Technology–a source of empowerment in consumer protection


Artificial Intelligence (AI) & Emerging Technologies
Future & Sustainable Work in the World of Generative AI

Organizer 1: Martyna Derszniak-Noirjean, Office of Competition and Consumer Protection
Organizer 2: Piotr Adamczewski, Office of Competition and Consumer Protection (UOKIK)
Organizer 3: Ewa Sikorska, 🔒
Organizer 4: Aleksandra Mrozowska-Sroka, 🔒UOKiK

Speaker 1: Christine Riefa , Civil Society, Western European and Others Group (WEOG)
Speaker 2: Piotr Adamczewski, Government, Eastern European Group
Speaker 3: Brigitte Acoca, Intergovernmental Organization, Intergovernmental Organization
Speaker 4: Kevin Luca Zandermann, Civil Society, Western European and Others Group (WEOG)


Martyna Derszniak-Noirjean, Government, Eastern European Group

Online Moderator

Aleksandra Mrozowska-Sroka, Government, Eastern European Group


Ewa Sikorska, Government, Eastern European Group


Round Table - 90 Min

Policy Question(s)

1) How to use AI to increase the efficiency and what are the dangers of AI that we should account for, in order to develop viable solutions for consumers?
2) How can consumer policy enforcers better understand the use of AI by businesses and their impact on consumer behavior through their own use and work with AI tools?
3) How to increase the absorption of AI tools in the work of consumer protection agencies?

What will participants gain from attending this session? In the workshop we aim to show how AI can increase the efficiency and effectiveness of protecting consumers by enforcement agencies whilst considering the challenges allied with understanding AI. Through the presentation of the tools and discussion on our experiences with it, we will show how AI can be used as a beneficial technology in consumer protection. We hope that it can potentially provide both inspiration and illustration of its practical usage such as the use of AI in everyday work of consumer agencies to increase their effectiveness and to better understand technology used by businesses and the risks thus posed to consumers. By linking this to our session last year, we also want to show how ideas can be put into realization and possible practical routes that stem from policy.



Our session’s aim is to demonstrate the positive uses of AI policy and technology from an institutional perspective. Last year, the organizers of this panel held a session that focused on dark patterns as an online consumer threat. This year we want to continue the conversation and discuss how AI, data science and other IT tools can identify, investigate and analyze online challenges facing consumers, from an enforcer perspective. To achieve a substantive debate, we have secured panelists from a range of key groups: academic, governmental, private and international organizations. Our speakers are leading experts in the topic, also able to cover a multitude of related aspects.
We will conduct the session in three parts. First, we will have our panelists speak about their work, i.e. the OECD’s AI Policy Observatory and Network of Experts that looks at AI within public policy, the work of the EnfTech project hosted by the University of Reading (UK), the ARBUZ tool for detecting abusive clauses and the project on dark pattern run by UOKiK (Poland). This will provide an overview of the current situation. In the second part of the session, we will discuss how AI helps us understand and regulate AI techniques that cause risks to consumers, and find ways to monitor, understand and investigate them. We will invite audience members to actively engage in this part as well, to allow for a wider array of perspectives to be shared. The third part of the panel will be dedicated to discussing synergies and overlaps in the work of the panelists, identifying current key challenges and opportunities, and predicting future developments. We will conclude with a summary of the discussion, some suggestions of take away points for enforcers on both understanding AI risks for consumers and integrating AI into their daily work.

Expected Outcomes

The ambition of this workshop is to foster conversation on artificial intelligence and the benefits that it can bring in protecting consumers online, through the examination of different practitioners’ views on its use. It will encompass a practical point of view of technology, by answering questions regarding the necessity of human involvement and incorporation in AI, ethics in AI and how its practical usage can be improved. Despite the topic being focused on consumer protection, we want to use the opportunity of the presence of a variety of IGF participants, online and offline, to collect new inputs into the debate both during the panel as well as during its follow-up – hoping to alert the wider Internet community on the opportunities and risks as well as the necessity of protecting consumers from AI online.

Hybrid Format: We plan to organize a Round Table Workshop in the hybrid format to facilitate the participation of speakers and participants who would be present online and onsite. We will put speakers in conversation with one another after a moderator introduces experts and their relation to the topic. We will then give opportunities for the audience to engage in the conversation through exchange of thoughts on both what was said, but also to introduce their own experiences and work. We are aware that the discussion has to take place with equal weight and equal opportunities.
We will provide two moderators – one each onsite and online - who will jointly facilitate the discussion. One of them will “read the room” onsite, while the other one will encourage activity online, within the chat, in order to create a sense of representation to both groups of participants and to facilitate a hybrid discussion.