IGF 2019 WS #279 Digital literacy as foundation for growth of e-commerce

Organizer 1: Anna Nesterova, Global Rus Trade

Speaker 1: Eunice Aparecida da Cruz, Intergovernmental Organization, Intergovernmental Organization
Speaker 2: Daniela Zehentner-Capell, Government, Western European and Others Group (WEOG)
Speaker 3: Junqi Mo, Private Sector, Asia-Pacific Group
Speaker 4: Dinesh Agarwal, Private Sector, Asia-Pacific Group

Policy Question(s): 

1. What factors should be considered when creating opportunities for teaching digital skills to different representatives of the society (including women, girls, older people, people with disabilities, refugees and other disadvantaged groups)?
2. How can we implement educational digital skills projects for primary and secondary schools and tertiary educational facilities, additional professional education courses to promote and to deliver on digital literacy to their communities? What methods should be used to educate people on the importance of digital literacy as one of the necessary skills alongside reading, writing and maths?
3. How do we ensure that Internet governance processes are truly inclusive? What needs to be done to enhance the capacity of different actors (and especially those in developing and least-developed countries) to actively contribute to such processed and whose responsibility is it?
4. What tools could be developed to promote digital literacy so that such members of the society as women, older people, people living with disabilities, refugees and other disadvantaged groups would be better represented in the e-commerce sector and other digital-related fields?
5. How do we best equip the workforce of the 21st century with the necessary skills to take advantage of the new employment opportunities that will result from digital transformation? How do we ensure that these skills and employment opportunities are equitable to all and that the global south is equipment to participate on an equal footing?

Relevance to Theme: The session will provide an opportunity for creating guidelines that would improve access to equitable opportunities in a digital age. The international speakers from different backgrounds connected with the digital sector would be able to form a multi-angle discussion that would ensure that needs of all the members of the society would be considered.

Relevance to Internet Governance: The session will include speakers from different countries and different sectors, private and civil society, which will provide the necessary basis for multi-stake holder discussion of the role of the Internet when ensuring digital inclusion.


Round Table - Circle - 90 Min

Description: E-commerce is one of the drivers of the growth of the world economy. Developing digital skills serves as the necessary premise for developing the sector of e-commerce. Educational digital projects help supply the employees of digital related fields with the required skills and also teach modern customers “digital” habits. Each speaker will share examples on how possessing digital skills and knowledge helps the workers of their sphere and influences the society and digital inclusion. Then speakers discuss the policy questions which will be finalised as the common guidelines.

Expected Outcomes: The international dialogue will contribute to creating guidelines for implementation of educational digital projects for professional growth and digital inclusion of all the society.

Onsite Moderator: 

Anna Nesterova, Private Sector, Eastern European Group

Online Moderator: 

Anna Nesterova, Private Sector, Eastern European Group


Anna Nesterova, Private Sector, Eastern European Group

Discussion Facilitation: 

Round table discussion will provide each speaker with an opportunity to present their opinion and share their insights on the topic.

Online Participation: 

Usage of IGF Tool


GOAL 4: Quality Education
GOAL 5: Gender Equality
GOAL 8: Decent Work and Economic Growth
GOAL 9: Industry, Innovation and Infrastructure
GOAL 10: Reduced Inequalities
GOAL 17: Partnerships for the Goals